c7777 Privacy Policy

This Privacy Policy applies to all services provided through the c7777 platform. By accessing the c7777 website or registering an account, you are considered to have agreed to the terms of this policy. This document should be read together with our Terms and Conditions.

c7777 believes that the security of user information is a fundamental responsibility. We never sell or share your personal information with unauthorised third parties under any circumstances. Every piece of information you provide is used solely for the operation and improvement of platform services.

This policy may be updated at any time. If significant changes are made, we will publish a notice on the website and inform registered members through their contact details. Continued use of the platform after any changes means you have accepted the updated policy.

Some personal information is collected on the c7777 platform for account management and secure transactions. The main information categories are shown in the table below:

Information Category	Examples	Purpose of Collection
Identity Information	Full name, date of birth	Account verification and age confirmation
Contact Information	Mobile number, email	OTP verification, important notifications
Financial Information	Mobile banking numbers (bKash, Nagad, Rocket, Upay)	Processing deposits and withdrawals
Technical Information	IP address, device information, browser type	Security monitoring and fraud prevention
Usage Information	Game history, betting records, login times	Service personalisation and security

2.1 Automatically Collected Information

When you use the c7777 website or app, some information is collected automatically. This includes cookies, log files, and web beacons. This information helps improve your experience and identify technical issues on the platform.

2.2 Information Received from Third Parties

During the identity verification process, we may confirm your identity-related information through secure and approved verification services. In such cases, information is exchanged only to meet legal requirements.

Information collected by c7777 is used for the following purposes:

• Account registration, identity verification, and access control.
• Processing deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
• Processing bonuses, promotional offers, and VIP rewards.
• Providing customer support through live chat and email.
• Fraud detection, prevention of multiple accounts, and ensuring platform security.
• Fulfilling legal obligations and resolving disputes.
• Technical improvement of the platform and enhancement of user experience.
• Sending important service-related notifications.

Your information is never sold to marketing or advertising agencies. Your information is not used for any purpose unrelated to platform services.

c7777 uses industry-standard security technology to protect user information. The key components of our security framework are described below:

4.1 Encryption Technology

Your connection to the website and app is encrypted using SSL (Secure Sockets Layer) technology. This keeps your login credentials, financial transactions, and personal data secure during transmission.

4.2 Server Security

Our server infrastructure is protected through firewalls, intrusion detection systems, and regular security audits. Stored data is secured through encryption to prevent unauthorised access.

4.3 Access Control

Among c7777 staff, only those authorised to access information for specific tasks are able to access your data. All staff operate under strict confidentiality agreements and receive regular training on data protection.

4.4 Special Protection for Financial Information

Your mobile banking information (bKash, Nagad, Rocket, Upay numbers) is stored with an additional layer of encryption and is used only when processing transactions.

c7777 does not share your personal information with third parties for any commercial purpose. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

Limited information is shared with selected service partners for payment processing, identity verification, and technical infrastructure management. These partners may only use the information to perform their specific tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided to fulfil legal requirements under a valid order from a competent court or government authority. In such cases, c7777 is obliged to cooperate with law enforcement agencies.

5.3 Fraud Prevention

If serious fraud or criminal activity is identified, relevant information may be provided to the relevant authorities. This is done in the interest of protecting all users.

5.4 International Data Transfers

In some cases, information may be processed internationally for technical services. In such cases, we ensure that the information is handled in accordance with protection standards.

The c7777 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, carry out security checks, and complete payment processes. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and other personalised settings, making your experience more convenient on future visits.

6.3 Analytics Cookies

These cookies collect anonymous statistics to help us understand how users are using the platform. This helps us improve our services.

Cookies can be managed from most browser settings. However, disabling essential cookies may limit some c7777 services.

As a c7777 member, you have the following rights over your own information:

• Right of Access: The right to request to view the personal information stored in your account.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Object: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to request a copy of your information.
• Marketing Communications: The right to opt out of promotional emails or notifications.

To exercise these rights, contact our support team via 24-hour live chat or email. We provide assistance in both Bengali and English.

To learn about managing your account responsibly, read our Responsible Gaming page, which contains detailed guidance on controlling your account.

c7777 retains your personal information only for as long as necessary. Retention periods are determined according to the following criteria:

8.1 Active Accounts

All information required to provide services is retained for as long as your account remains active.

8.2 After Account Closure

Even after an account is closed, certain information is retained for a defined period as required by legal obligations, dispute resolution, and financial record-keeping.

8.3 Transaction Records

Financial transaction records are retained for a defined period as required by law. Once that period has passed, this information is securely deleted or anonymised.

c7777 strictly enforces a 21+ age policy. No one under the age of 21 is permitted to open an account on our platform. Age is verified during the registration process, and additional identity verification is carried out in cases of suspicion.

If it comes to our attention that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed. If a parent or guardian believes their underage child has opened an account, please contact our support team immediately.

Despite the highest levels of data security precautions, if a security breach occurs, c7777 will act promptly:

• Isolating and securing the affected systems as soon as the incident is identified.
• Notifying users whose information may have been affected as quickly as possible.
• Conducting an investigation into the incident and taking the necessary steps to prevent recurrence.
• Notifying the relevant authorities as required by applicable law.

If you notice any suspicious activity on your account, report it to our 24/7 live chat support immediately.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — support in Bengali and English.
• Email: [email protected]

For privacy-related requests, you may be asked to verify your identity using your account details, so we can confirm you are the correct person. You can also visit our FAQ page for answers to many common questions.

To learn more about c7777 and get an overview of our platform, read our About Us page.